Friday, July 31, 2009

Comcast Strangeness

So up until around 11:45 am, I was happily watching channel 4 HD on Comcast. I went to shower, came back, and suddenly no more signal, and the lovely "ONE MOMENT PLEASE: THIS CHANNEL WILL BE AVAILABLE SHORTLY." message was up. So I figured it was a one-channel broadcast issue.

Fat chance.

Not only is channel 4 (both regular and HD) not working, neither is Food Network, or A&E, or USA (all not broadcasting in regular OR HD). So I call the brilliant techs at comcast. "Well, I'm not showing any station outages. Let me send a signal to your box." So I wait. No change. "Ok, so wait about an hour and see if it resolves itself, then call back of there is no change."

An hour later, no change. I talk to tech #2. "Let me send a signal." No change. "Unplug the box and replug it." No change. So NOW I am waiting for the internal control to "no longer be backed up." What the....????

What this amounts to is me getting to pay for ANOTHER tech to come out here and (hopefully) repair the problem. And of course, these are all the channels I watch ALOT. And for some reason, after having quite a bit of experience talking to the Comcast phone techs, I have the feeling they really don't know what they are doing.

This is annoying.

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